Community News Leadership 3.0
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Mon, March 25, 2013 | 10:00 p.m. PDT
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When news sites invest in staff to vanquish the trolls whose offensive comments chase away thoughtful readers, it pays off in cleaner comment threads and stronger community. And that can pay off in a stronger Web presence.
“Some editors take the view that this whole comment thing is just a time suck. It can be,” said Jack Lail, Director of Digital for the Knoxville (TN.) News Sentinel. “But our editor does not take that view.”
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